Delivery & Returns

Delivery

UK Postage is £4.99. This covers picking, packing, storage and postage. I promise we make no money on this! But as a small business we can't afford to swallow this cost at the moment. We use recycled and compostable packaging, even our stickers are paper.  

Orders are sent out via Royal Mail 48hr Tracked. 

EU Postage is £15.95 and will take 6-10** days.

International Rest of World is £20.00 and could take up to 21** days. 

Postage to The Channel Islands is defaulting to international delivery so if you have this issue please email us. 

Please note international posting costs and timeframes have increased as a result of COVID 19.

You may be charged duties and taxes which we cannot be responsible for.

 

 **Please note this is from the time of dispatch - not the time of placing the order - if you are placing a pre-order. Estimated dispatch dates will be explained on the product page. If anything should change from time of ordering we will communicate with you to keep you in the loop.

 

Returns & Exchanges.  

If it just didn't work out, hey we understand!

Please return your order in an unworn condition within 14 days of receipt.

Your refund will be processed within 7 days of us receiving the item(s) back.  For small businesses especially, it is super important items are re-sellable after we receive them back. 

If you would like to make a return, please email us first at hello@sundayandsoul.com with your order info and we'll let you know the returns address.

You can let us know at this time if you would prefer an exchange. 

Of course, if your product is faulty please be in touch as soon as you can.